Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2024-2025 Coverking® Full Vehicle Indoor Cover for Black Pack Convertible with Performance Pack, Low Spoiler

                  Mustang 2024-2025 Coverking® Full Vehicle Indoor Cover for Black Pack Convertible with Performance Pack, Low Spoiler

                  SKU: VRR3Z19A412R

                  $469.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2016-2017 Trailer Hitch

                  Explorer 2016-2017 Trailer Hitch

                  SKU: GB5Z19D520C

                  $390.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Front Lighted Ford Oval Halogen for Vehicles with Front Camera

                  Super Duty 2023-2025 Front Lighted Ford Oval Halogen for Vehicles with Front Camera

                  SKU: VPC3Z8A224C

                  $309.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Console Vault Vehicle Safe

                  Ranger 2019-2023 Console Vault Vehicle Safe

                  SKU: VKB3Z9906202A

                  $349.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Covercraft Carhartt RealTree Xtra Rear Row 60/40 Seat Covers in Green Camo

                  Covercraft Carhartt RealTree Xtra Rear Row 60/40 Seat Covers in Green Camo

                  SKU: VML3Z2663812H

                  $399.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Escape 2020-2022 Air Design® Fender Flares Exterior Trim

                  Escape 2020-2022 Air Design® Fender Flares Exterior Trim

                  SKU: VLV4Z16268A

                  $469.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Bronco 2024-2025 MOLLE Panel - LH

                  Bronco 2024-2025 MOLLE Panel - LH

                  SKU: VN2DZ99425B64A

                  $369.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Mustang GT500 2020-2022 Outdoor Gray Full Car Cover for Large Wing Models

                  Mustang GT500 2020-2022 Outdoor Gray Full Car Cover for Large Wing Models

                  SKU: VLR3Z19A412M

                  $299.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  F-150 2018-2020 Bushwacker Matte Black Fender Flares

                  F-150 2018-2020 Bushwacker Matte Black Fender Flares

                  SKU: VJL3Z16268A

                  $499.00

                  Pickup Required
                  Pickup: Free at Dealer
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