Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Explorer 2016-2019 Lund Aeroskin Smoke Hood Deflector

                  Explorer 2016-2019 Lund Aeroskin Smoke Hood Deflector

                  SKU: VGB5Z16C900B

                  $89.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect 2014-2023 Molded Splash Guards Rear Pair

                  Transit Connect 2014-2023 Molded Splash Guards Rear Pair

                  SKU: DT1Z16A550B

                  $60.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Raptor 2022-2025 Race Red FORD Grille Letter

                  Bronco Raptor 2022-2025 Race Red FORD Grille Letter

                  SKU: VN2DZ9942528CA

                  $89.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025 Pet Rear Seat Cover, Coupe Only - Not Compatible with Convertible

                  Mustang 2024-2025 Pet Rear Seat Cover, Coupe Only - Not Compatible with Convertible

                  SKU: VRR3Z1863812A

                  $159.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2025, Floor Liner All-Weather, for 3rd Row with, 2nd Row Bench Seat

                  Expedition 2025, Floor Liner All-Weather, for 3rd Row with, 2nd Row Bench Seat

                  SKU: SL1Z7813086BA

                  $95.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Fusion 2013-2020 Rear Bumper Protector

                  Fusion 2013-2020 Rear Bumper Protector

                  SKU: DS7Z17B807AA

                  $100.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Molded Splash Guards, Front

                  Ranger 2024-2025 Molded Splash Guards, Front

                  SKU: R1WZ16A550AA

                  $90.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2015-2024 Black 4pc Carpet Floor Mat Set

                  Edge 2015-2024 Black 4pc Carpet Floor Mat Set

                  SKU: FT4Z5813300BA

                  $130.00

                  Shipping: Ships by May 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Carbon Fiber Look Hood Lettering

                  Super Duty 2017-2022 Carbon Fiber Look Hood Lettering

                  SKU: VPC3Z9942528GA

                  $59.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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