Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  M14 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  M14 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  SKU: M1A043C

                  $93.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2025 BRONCO M210 FRONT DRIVE UNIT RING AND PINION 5.13 RATIO

                  2021-2025 BRONCO M210 FRONT DRIVE UNIT RING AND PINION 5.13 RATIO

                  SKU: M4209513BF

                  $370.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT 2015-2023 Performance Matte Black Rear Wheel 19x9.5" Pack

                  Mustang GT 2015-2023 Performance Matte Black Rear Wheel 19x9.5" Pack

                  SKU: M1007M1995B

                  $395.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  2020-2022 SUPER DUTY WINCH ADAPTER BRACKET

                  2020-2022 SUPER DUTY WINCH ADAPTER BRACKET

                  SKU: M1821BR

                  $125.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Mustang 1979-1995 Ford Racing 9mm Spark Plug Wire Set

                  Mustang 1979-1995 Ford Racing 9mm Spark Plug Wire Set

                  SKU: M12259R301

                  $67.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Bronco 5 Wheel TPMS with Activation Tool Kit

                  Bronco 5 Wheel TPMS with Activation Tool Kit

                  SKU: M1180BR5

                  $290.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Mustang 2015-2013 Super 8.8" Traction-Lok Differential

                  Mustang 2015-2013 Super 8.8" Traction-Lok Differential

                  SKU: M4204M

                  $260.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  2023+ SUPER DUTY BLACK OVAL KIT - WITH CAMERA

                  2023+ SUPER DUTY BLACK OVAL KIT - WITH CAMERA

                  SKU: M1447SDC3

                  $140.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  5.2L Coyote Style Road Race Oil Pump Pick Up Tube

                  5.2L Coyote Style Road Race Oil Pump Pick Up Tube

                  SKU: M6622M52RR

                  $365.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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