Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco 2021-2025 Air Design® Rear Quarter Panel Upper/Lower & Tailgate Body Appearance Kit

                  Bronco 2021-2025 Air Design® Rear Quarter Panel Upper/Lower & Tailgate Body Appearance Kit

                  SKU: VM2DZ5840300A

                  $299.00

                  Shipping: Ships by May 31
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 Pink Grille Lettering

                  Bronco Sport 2021-2025 Pink Grille Lettering

                  SKU: VP1PZ9942528D

                  $49.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2018-2019 Trailer Hitch

                  Explorer 2018-2019 Trailer Hitch

                  SKU: JB5Z19D520AA

                  $385.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2011-2016 Trailer Brake Controller Kit w/o Uplifter Switches

                  Super Duty 2011-2016 Trailer Brake Controller Kit w/o Uplifter Switches

                  SKU: FC3Z19H332BA

                  $295.00

                  Shipping: Ships by May 31
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Noah Style Coupe Full Vehicle Cover

                  Mustang 2015-2023 Noah Style Coupe Full Vehicle Cover

                  SKU: VFR3Z19A412B

                  $289.00

                  Shipping: Ships by May 31
                  Pickup: Free at Dealer
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                  Carhartt Front Captain's Chair Seat Covers in Brown

                  Carhartt Front Captain's Chair Seat Covers in Brown

                  SKU: VFL3Z15600D20CB

                  $279.00

                  Shipping: Ships by May 31
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2018-2020 Extended Fender Flares

                  F-150 2018-2020 Extended Fender Flares

                  SKU: VJL3Z16268F

                  $489.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Bronco Sport 2021-2025 Paint Protection Film Kit

                  Bronco Sport 2021-2025 Paint Protection Film Kit

                  SKU: VP1PZ2120000A

                  $299.00

                  Shipping: Ships by May 31
                  Pickup: Free at Dealer
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                  Mustang 2018-2023 Air Design® Oxford White Side Quarter Panel Scoop

                  Mustang 2018-2023 Air Design® Oxford White Side Quarter Panel Scoop

                  SKU: VJR3Z63279D36CJ

                  $269.00

                  Shipping: Ships by May 31
                  Pickup: Free at Dealer
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