Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2024-2025 Dot Fade Over-the-Top Graphics for GT

                  Mustang 2024-2025 Dot Fade Over-the-Top Graphics for GT

                  SKU: PR3Z5420000EA

                  $460.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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                  Mustang 2021 Air Design® Anti Matter Blue Side Scoop

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                  $269.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Gatorback Gunmetal Ford Logo Splash Guards Rear Pair

                  SKU: VML3Z16A550NB

                  $319.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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                  Super Duty 2018-2022 Bushwacker Black Fender Flares

                  Super Duty 2018-2022 Bushwacker Black Fender Flares

                  SKU: VJC3Z16268A

                  $469.00

                  Shipping: Ships by May 20
                  Pickup: Free at Dealer
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                  Bronco 2021-2025 Console Vault Center Console In-Vehicle Safe

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                  F-150 2024-2025 LIGHTED FORD OVAL FRONT HALOGEN & LED REFLECTOR FOR VEHICLES WITH FRONT CAMERA FOR TREMOR

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                  Shipping: Ships by May 20
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                  Mustang 2024-2025 Coverking® Full Vehicle Indoor Cover for Black Pack Convertible with Performance Pack, Low Spoiler

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                  $469.00

                  Shipping: Ships by May 20
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                  Shipping: Ships by May 20
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                  F-150 2021-2023 Putco® Tailgate Light Bar LED for Vehicles with On-Board Scales w/Smart Hitch

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