Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2023-2024 Vehicle-to-Vehicle Charging Adapter

                  F-150 2023-2024 Vehicle-to-Vehicle Charging Adapter

                  SKU: NL3Z14A411E

                  $50.00

                  Shipping: Ships by May 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Front Captain's Chair Seat Covers in Charcoal Twill

                  Ranger 2019-2023 Front Captain's Chair Seat Covers in Charcoal Twill

                  SKU: VKB3Z15600D20B

                  $249.00

                  Shipping: Ships by May 28
                  Pickup: Free at Dealer
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                  F-150 2021-2023 Bedliner With Power Inverter
                  colorblack

                  F-150 2021-2023 Bedliner With Power Inverter

                  SKU: ML3Z9900038A

                  $355.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Mustang 2021 Air Design® Grabber Yellow Side Scoop

                  Mustang 2021 Air Design® Grabber Yellow Side Scoop

                  SKU: VMR3Z63279D36AC

                  $269.00

                  Shipping: Ships by May 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025 Air Design® Race Red Quarter Window Scoop Kit (Coupe)

                  Mustang 2024-2025 Air Design® Race Red Quarter Window Scoop Kit (Coupe)

                  SKU: VPR3Z63280B10AA

                  $359.00

                  Shipping: Ships by May 28
                  Pickup: Free at Dealer
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                  Ranger 2024-2025 Bushwacker Unpainted Fender Flares, Paintable and bolt-on look

                  Ranger 2024-2025 Bushwacker Unpainted Fender Flares, Paintable and bolt-on look

                  SKU: VR1WZ16268B

                  $499.00

                  Shipping: Ships by May 28
                  Pickup: Free at Dealer
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                  Super Duty 2023-2025 Trailer TPMS Monitoring Kit

                  Super Duty 2023-2025 Trailer TPMS Monitoring Kit

                  SKU: PC3Z1A189AB

                  $470.00

                  Shipping: Ships by May 28
                  Pickup: Free at Dealer
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                  Bronco 2021-2025 Single Cross Bar

                  Bronco 2021-2025 Single Cross Bar

                  SKU: M2DZ7855100AA

                  $220.00

                  Shipping: Ships by May 28
                  Pickup: Free at Dealer
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                  Ford Perimeter Plus Vehicle Security System

                  Ford Perimeter Plus Vehicle Security System

                  SKU: FT4Z19A361A

                  $245.00

                  Shipping: Ships by May 28
                  Pickup: Free at Dealer
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