Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1982-1995 V8 Adjustable Clutch Linkage Kit

                  Mustang 1982-1995 V8 Adjustable Clutch Linkage Kit

                  SKU: M7553B302

                  $140.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2021 Performance Pack Boost Gauge Kit

                  Mustang 2015-2021 Performance Pack Boost Gauge Kit

                  SKU: M10849A

                  $335.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO METHOD CENTER CAP - BLACK & GRAY

                  BRONCO METHOD CENTER CAP - BLACK & GRAY

                  SKU: M1096FPMS

                  $62.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Functional Bead Lock Ring Kit with Fasteners

                  F-150 Functional Bead Lock Ring Kit with Fasteners

                  SKU: M1021F15RB

                  $230.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2011 Anti-Roll Bar/Sway Bar Replacement Bushing Kit

                  Mustang 2005-2011 Anti-Roll Bar/Sway Bar Replacement Bushing Kit

                  SKU: M5490BKA

                  $62.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
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                  Mustang 2007-2011 Anti-Roll/Sway Bar Complete Hardware Kit

                  Mustang 2007-2011 Anti-Roll/Sway Bar Complete Hardware Kit

                  SKU: M5490HWB

                  $195.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  2024 MUSTANG 5.0L ENGINE COVER KIT

                  2024 MUSTANG 5.0L ENGINE COVER KIT

                  SKU: M9680M50D

                  $83.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
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                  2021-2025 BRONCO M220 HD REAR AXLE DIFFERENTIAL COVER

                  2021-2025 BRONCO M220 HD REAR AXLE DIFFERENTIAL COVER

                  SKU: M4033BR

                  $220.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
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                  Mustang Cobra Jet 2011-2014 5.0L Cold Air Kit

                  Mustang Cobra Jet 2011-2014 5.0L Cold Air Kit

                  SKU: M9603M50CJ

                  $490.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
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