Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1964-1995 351 Deep Rear Sump Oil Pan

                  Mustang 1964-1995 351 Deep Rear Sump Oil Pan

                  SKU: M6675DRS351

                  $770.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2004-2014 Rear Lowering Kit

                  F-150 2004-2014 Rear Lowering Kit

                  SKU: M3000G

                  $165.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  535 HP Boss Crate Engine-Z2 Heads Rear Sump Pan

                  535 HP Boss Crate Engine-Z2 Heads Rear Sump Pan

                  SKU: M6007Z2427FRT

                  $13,000.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  7.3L GAS ENGINE HARMONIC BALANCER

                  7.3L GAS ENGINE HARMONIC BALANCER

                  SKU: M6316SD73

                  $125.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-1995 Boss Short Block

                  Mustang 1964-1995 Boss Short Block

                  SKU: M6009363

                  $6,500.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Super Duty 2005-2023 Gloss Black 20" Caliber Wheel Kit

                  Super Duty 2005-2023 Gloss Black 20" Caliber Wheel Kit

                  SKU: M1007KS2008GB1

                  $1,545.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2023 20"X8.5" DARK ALLOY WHEEL KIT

                  F-150 2015-2023 20"X8.5" DARK ALLOY WHEEL KIT

                  SKU: M1007KS2085F15

                  $1,245.00

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                  2021-2025 BRONCO/BRONCO SPORT SMOKED CHROME OVAL

                  2021-2025 BRONCO/BRONCO SPORT SMOKED CHROME OVAL

                  SKU: M1447SC2

                  $60.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Bronco 2021-2023 Ford Performance Bronco Silver Windscreen Banner

                  Bronco 2021-2023 Ford Performance Bronco Silver Windscreen Banner

                  SKU: M1820BRS

                  $55.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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