Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2015-2020 Fox Tuned by Ford Performance Off-Road Suspension Leveling Kit

                  F-150 2015-2020 Fox Tuned by Ford Performance Off-Road Suspension Leveling Kit

                  SKU: M18000F15AA

                  $1,615.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  MUSTANG 2.3L EXTREME NON-ACTIVE W/GT VALANCE - BLACK TIP

                  MUSTANG 2.3L EXTREME NON-ACTIVE W/GT VALANCE - BLACK TIP

                  SKU: M5200M2EBV

                  $2,790.00

                  Shipping: Ships by Jun 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1994-2004 Aluminum and Urethane Special Edition Pedal Cover

                  Mustang 1994-2004 Aluminum and Urethane Special Edition Pedal Cover

                  SKU: M2301A

                  $30.00

                  Shipping: Ships by Jun 8
                  Pickup: Free at Dealer
                  Add to Cart
                  M12 x 1.5 Black Lug Nut Wheel Kit of 20

                  M12 x 1.5 Black Lug Nut Wheel Kit of 20

                  SKU: M1012KBSB

                  $160.00

                  Shipping: Ships by Jun 8
                  Pickup: Free at Dealer
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                  BRONCO M220 REAR AXLE ASSEMBLY 5.38 RATIO W/ELECTRONIC LOCKING DIFFERENTIAL

                  BRONCO M220 REAR AXLE ASSEMBLY 5.38 RATIO W/ELECTRONIC LOCKING DIFFERENTIAL

                  SKU: M4000538B

                  $3,040.00

                  Shipping: Ships by Jun 8
                  Pickup: Free at Dealer
                  Add to Cart
                  2022-2024 MAVERICK HEADLAMP KIT - SMOKED LENS

                  2022-2024 MAVERICK HEADLAMP KIT - SMOKED LENS

                  SKU: M13008MVH

                  $1,390.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  2021 - 2025 Bronco Classic Script Fender Badge Kit - Matte Black

                  2021 - 2025 Bronco Classic Script Fender Badge Kit - Matte Black

                  SKU: M1447BSMB

                  $60.00

                  Shipping: More inventory coming soon
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                  2024-2025 MUSTANG 5.0L AIR/OIL SEPARATOR KIT L & R

                  2024-2025 MUSTANG 5.0L AIR/OIL SEPARATOR KIT L & R

                  SKU: M6766A50D

                  $690.00

                  Shipping: Ships by Jun 8
                  Pickup: Free at Dealer
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                  2021-2025 F-150 RAPTOR CARBON FIBER APPEARANCE KIT - GLOSS

                  2021-2025 F-150 RAPTOR CARBON FIBER APPEARANCE KIT - GLOSS

                  SKU: M16600KFG

                  $4,995.00

                  Shipping: Ships by Jun 8
                  Pickup: Free at Dealer
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