Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Black and Chrome Car Wheel Center Cap Kit - Satin

                  Ford Black and Chrome Car Wheel Center Cap Kit - Satin

                  SKU: M1096KBCS

                  $26.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT350 2015-2021 Throttle Body 87mm

                  Mustang GT350 2015-2021 Throttle Body 87mm

                  SKU: M9926M52

                  $295.00

                  Shipping: Ships by May 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1982-1995 302/351 Bellhousing for Tremec 5-Speed

                  Mustang 1982-1995 302/351 Bellhousing for Tremec 5-Speed

                  SKU: M6392R58

                  $390.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 1979-1995 351W/5.8L Engine Swap Oil Kit

                  Mustang 1979-1995 351W/5.8L Engine Swap Oil Kit

                  SKU: M6675A58

                  $320.00

                  Shipping: Ships by May 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1963-2001 Exhaust Manifold Gaskets

                  Mustang 1963-2001 Exhaust Manifold Gaskets

                  SKU: M9448B302

                  $17.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 2008-2010 4.6/5.4L Ignition Coil Set

                  Mustang 2008-2010 4.6/5.4L Ignition Coil Set

                  SKU: M120293V

                  $285.00

                  Shipping: Ships by May 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger ARB Off-Road Air Snorkel

                  Ranger ARB Off-Road Air Snorkel

                  SKU: M9603RA

                  $250.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 52 LB/HR Fuel Injector Set

                  Mustang 2005-2014 52 LB/HR Fuel Injector Set

                  SKU: M9593MU52

                  $390.00

                  Shipping: Ships by May 26
                  Pickup: Free at Dealer
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                  Mustang 1985-1995 Small Block V8 Hydraulic Roller Tappet Camshafts

                  Mustang 1985-1995 Small Block V8 Hydraulic Roller Tappet Camshafts

                  SKU: M6250F303

                  $450.00

                  Shipping: Ships by May 26
                  Pickup: Free at Dealer
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