Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty 2023-2025 Putco Stainless Steel Hood Badge Lettering

                  Super Duty 2023-2025 Putco Stainless Steel Hood Badge Lettering

                  SKU: VPC3Z16606A

                  $39.00

                  Shipping: Ships by Jul 1
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach-E 2021-2023 Coverking Neosupreme Front Seat Covers in Charcoal

                  Mustang Mach-E 2021-2023 Coverking Neosupreme Front Seat Covers in Charcoal

                  SKU: VLJ8Z15600D20B

                  $189.00

                  Shipping: Ships by Jul 1
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 w/Rock Rails Gatorback Bucking Bronco Logo Splash Guards Front Pair

                  Bronco 2021-2025 w/Rock Rails Gatorback Bucking Bronco Logo Splash Guards Front Pair

                  SKU: VM2DZ16A550C

                  $499.00

                  Shipping: Ships by Jul 1
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Med High Roof 2015-2025 Side Window Air Deflectors

                  Transit Med High Roof 2015-2025 Side Window Air Deflectors

                  SKU: VGK4Z18246B

                  $69.00

                  Shipping: Ships by Jul 1
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2025 Black Floor Liner, Tray Style, 4pc Set for Hybrid Engines

                  Escape 2020-2025 Black Floor Liner, Tray Style, 4pc Set for Hybrid Engines

                  SKU: LJ6Z7813300BB

                  $205.00

                  Shipping: Ships by Jul 1
                  Pickup: Free at Dealer
                  Add to Cart
                  E-Series Van 2010-2015 Front Seat Covers in Taupe

                  E-Series Van 2010-2015 Front Seat Covers in Taupe

                  SKU: VBC2Z16600D20A

                  $149.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Bull Accessories Retractable Polished Stainless Steel Bed Hooks

                  Bull Accessories Retractable Polished Stainless Steel Bed Hooks

                  SKU: VAC3Z99000A64B

                  $49.96

                  Shipping: Ships by Jul 1
                  Pickup: Free at Dealer
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                  Super Duty 2023-2025 Hood Letter Inserts - Electric Spice

                  Super Duty 2023-2025 Hood Letter Inserts - Electric Spice

                  SKU: VPC3Z9942528FC

                  $69.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Gatorback FX4 Chrome Splash Guards Front Pair

                  F-150 2021-2025 Gatorback FX4 Chrome Splash Guards Front Pair

                  SKU: VML3Z16A550CB

                  $319.00

                  Shipping: Ships by Jul 1
                  Pickup: Free at Dealer
                  Add to Cart
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