Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 Crew Cab 2015-2020 Covercraft Rear Seat Covers 60/40 in Carhartt Gravel

                  F-150 Crew Cab 2015-2020 Covercraft Rear Seat Covers 60/40 in Carhartt Gravel

                  SKU: VFL3Z2663812K

                  $329.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2015-2019 UVS 100 Custom Sunscreen

                  Explorer 2015-2019 UVS 100 Custom Sunscreen

                  SKU: VJB5Z78519A02A

                  $109.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2025, Floor Liner, All-Weather, 4-pc, Black

                  Expedition 2025, Floor Liner, All-Weather, 4-pc, Black

                  SKU: SL1Z7813086AA

                  $195.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2018-2020 Espresso Carpeted Floor Mats 4-Piece Set

                  Expedition 2018-2020 Espresso Carpeted Floor Mats 4-Piece Set

                  SKU: JL1Z7813300FB

                  $125.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Mustang 2024-2025 Black Cascading Rain Graphic Kit

                  Mustang 2024-2025 Black Cascading Rain Graphic Kit

                  SKU: VPR3Z6320000B

                  $369.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Bronco, 2025 Ford Integrated Tether System (FITS) Package

                  Bronco, 2025 Ford Integrated Tether System (FITS) Package

                  SKU: S2DZ7804567AA

                  $135.00

                  Mustang 2024-2025 Air Design® Gloss Black Roof Spoiler

                  Mustang 2024-2025 Air Design® Gloss Black Roof Spoiler

                  SKU: VPR3Z6344210B

                  $369.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Escape 2020-2022 Air Design® Rear Skid Plate Kit Exterior Trim

                  Escape 2020-2022 Air Design® Rear Skid Plate Kit Exterior Trim

                  SKU: VLV4Z17626A

                  $379.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Bronco 4Dr 2021-2025 Deluxe Raised Lid Cargo Area Enclosure

                  Bronco 4Dr 2021-2025 Deluxe Raised Lid Cargo Area Enclosure

                  SKU: VM2DZ78115A00D

                  $729.00

                  Pickup Required
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