Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2018-2023 EcoBoost Perf Calibration

                  Mustang 2018-2023 EcoBoost Perf Calibration

                  SKU: M9603M4CA

                  $935.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2020 5.0L Coyote Timing/Front Cover and Cam Cover Kit

                  Mustang 2011-2020 5.0L Coyote Timing/Front Cover and Cam Cover Kit

                  SKU: M6580M50

                  $475.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT 2005-2014 Coupe Assembled Handling Pack

                  Mustang GT 2005-2014 Coupe Assembled Handling Pack

                  SKU: MFR3AMGTA

                  $2,120.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  ARB Dual Portable Air Compressor

                  ARB Dual Portable Air Compressor

                  SKU: M1830DAC

                  $975.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1986-2014 8.8" Ring Gear and Pinion Installation kit

                  Mustang 1986-2014 8.8" Ring Gear and Pinion Installation kit

                  SKU: M4210B2

                  $175.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2023 Ford Performance Clear Tail Lamp Kit

                  Mustang 2018-2023 Ford Performance Clear Tail Lamp Kit

                  SKU: M13504MC

                  $900.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT 2015-2017 5.0L Cat-Back Touring Exhaust System with Black Chrome Tips

                  Mustang GT 2015-2017 5.0L Cat-Back Touring Exhaust System with Black Chrome Tips

                  SKU: M5200M8TB

                  $1,860.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2014 5.0L Coyote Gen 1 Engine Cover Kit

                  Mustang 2011-2014 5.0L Coyote Gen 1 Engine Cover Kit

                  SKU: M9680M50

                  $235.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2014 Boss Intake Manifold/Coyote Engine Dress Up Kit

                  Mustang 2011-2014 Boss Intake Manifold/Coyote Engine Dress Up Kit

                  SKU: M9680BOSS

                  $270.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
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