Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1996-2004 Ford Racing 9mm Spark Plug Wire Sets

                  Mustang 1996-2004 Ford Racing 9mm Spark Plug Wire Sets

                  SKU: M12259R464

                  $145.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  5.0L COYOTE HIGH RPM COMPETITION PULSE RING

                  5.0L COYOTE HIGH RPM COMPETITION PULSE RING

                  SKU: M12A227CJ13

                  $140.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Rear Tow Hook Assembly

                  Mustang Rear Tow Hook Assembly

                  SKU: M17954RB

                  $120.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance by ARB Digital Tire Inflator

                  Ford Performance by ARB Digital Tire Inflator

                  SKU: M1830AIR

                  $80.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1979-1995 Ford Racing 9mm Spark Plug Wire Set

                  Mustang 1979-1995 Ford Racing 9mm Spark Plug Wire Set

                  SKU: M12259R301

                  $67.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1979-1995 Starter Index Plate Small Block Manual Transmission

                  Mustang 1979-1995 Starter Index Plate Small Block Manual Transmission

                  SKU: M7007B

                  $98.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Hood Lift Kit with Laser Engraved Ford Performance Logo

                  Mustang 2005-2014 Hood Lift Kit with Laser Engraved Ford Performance Logo

                  SKU: M16826M

                  $105.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD MUSTANG LOGO BLACK CRINKLE VALVE COVERS

                  FORD MUSTANG LOGO BLACK CRINKLE VALVE COVERS

                  SKU: 302101

                  $125.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Mustang 1985-2014 8.8" Traction-Lok Rebuild Kit with Carbon Discs

                  Mustang 1985-2014 8.8" Traction-Lok Rebuild Kit with Carbon Discs

                  SKU: M4700C

                  $200.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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