Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1985-2004 8.8" Axle Installation Kit

                  Mustang 1985-2004 8.8" Axle Installation Kit

                  SKU: M4050B

                  $52.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2021 GT, I4 and V6 High-Flow K&N / Ford Performance Air Filter

                  Mustang 2015-2021 GT, I4 and V6 High-Flow K&N / Ford Performance Air Filter

                  SKU: M9601M

                  $72.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1979-2004 Front/Rear Spring Kits

                  Mustang 1979-2004 Front/Rear Spring Kits

                  SKU: M5300G

                  $360.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2014 Boss 302 Intake Manifold

                  Mustang 2011-2014 Boss 302 Intake Manifold

                  SKU: M9424M50BR

                  $330.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 HP Performance Pack Matte Black 19x10.5" Front Wheel

                  Mustang 2015-2023 HP Performance Pack Matte Black 19x10.5" Front Wheel

                  SKU: M1007DC19105MB

                  $360.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD RACING 289-351 SLANT EDGE VALVE COVER GRAY

                  FORD RACING 289-351 SLANT EDGE VALVE COVER GRAY

                  SKU: 302137

                  $380.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2020 5.0L Coyote Roller Finger Follower Kit

                  Mustang 2011-2020 5.0L Coyote Roller Finger Follower Kit

                  SKU: M6564M50

                  $235.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang SVT 1979-2017 Ford Performance Center Cap

                  Mustang SVT 1979-2017 Ford Performance Center Cap

                  SKU: M1096N

                  $31.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Hub Kit with ARP Studs

                  Hub Kit with ARP Studs

                  SKU: M1104A

                  $445.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
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