Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1985-1993 A/C Eliminator Kit

                  Mustang 1985-1993 A/C Eliminator Kit

                  SKU: M8511A50

                  $115.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2014 Boss 302R Head Changing Kit

                  Mustang 2011-2014 Boss 302R Head Changing Kit

                  SKU: M6067M50BR

                  $195.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2008 3V Cold Spark Plug

                  Mustang 2005-2008 3V Cold Spark Plug

                  SKU: M124053V0A

                  $150.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1986-2004 Pinion Flange 8.8" Axle

                  Mustang 1986-2004 Pinion Flange 8.8" Axle

                  SKU: M4851C

                  $62.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Badge

                  Ford Performance Badge

                  SKU: M16098PBFP

                  $105.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1996-2004 Ford Racing 9mm Spark Plug Wire Sets

                  Mustang 1996-2004 Ford Racing 9mm Spark Plug Wire Sets

                  SKU: M12259C464

                  $145.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Performance 5.0L Coyote Cold Spark Plug Set

                  Mustang Performance 5.0L Coyote Cold Spark Plug Set

                  SKU: M12405M50A

                  $88.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2021 5.0/5.2L Coyote 12mm Long Head Bolt Kit

                  Mustang 2018-2021 5.0/5.2L Coyote 12mm Long Head Bolt Kit

                  SKU: M6067M501280

                  $150.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Mustang 2015-2024 Knuckle to Toe Link Bearing Assembly

                  Mustang 2015-2024 Knuckle to Toe Link Bearing Assembly

                  SKU: M5A460M

                  $105.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
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