Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Performance Brushed Stainless Steel Slim Line License Plate Frame

                  Ford Performance Brushed Stainless Steel Slim Line License Plate Frame

                  SKU: M1828SSC

                  $35.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD INTERIOR CLEANING KIT

                  FORD INTERIOR CLEANING KIT

                  SKU: MFPPCLEAN1

                  $40.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO REAR EMBLEM - MATTE BLACK

                  BRONCO REAR EMBLEM - MATTE BLACK

                  SKU: M1447BRMB

                  $80.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang SVT 2005-2009 Rear Spoiler

                  Mustang SVT 2005-2009 Rear Spoiler

                  SKU: M16600SVTC

                  $300.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  5.0L COYOTE 10R80 AUTO FLEXPLATE AND BOLTS

                  5.0L COYOTE 10R80 AUTO FLEXPLATE AND BOLTS

                  SKU: M6375M50D

                  $61.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1979-1995 Ford Racing 9mm Spark Plug Wire Set

                  Mustang 1979-1995 Ford Racing 9mm Spark Plug Wire Set

                  SKU: M12259C301

                  $67.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2018 5.0/5.2L High Strength Forged Steel Crankshaft Sprocket

                  Mustang 2015-2018 5.0/5.2L High Strength Forged Steel Crankshaft Sprocket

                  SKU: M6306M50A

                  $61.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1968-1997 Crankshaft Damper

                  Mustang 1968-1997 Crankshaft Damper

                  SKU: M6316A460

                  $440.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2017 Coyote Engine Cover Kit

                  Mustang 2015-2017 Coyote Engine Cover Kit

                  SKU: M9680M50A

                  $220.00

                  Shipping: Ships by Jun 22
                  Pickup: Free at Dealer
                  Add to Cart
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