Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Keyless Entry Keypad for Vehicles without Factory Remote Start

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                  SKU: KB3Z14A626A

                  $125.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Ford Roadside Assistance Kit

                  Ford Roadside Assistance Kit

                  SKU: VFL3Z19F515AC

                  $59.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  F150 2021 PERFORMANCE 5.0L VDE COYOTE COLD SPARK PLUG SET

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                  SKU: M1240550VDE

                  $140.00

                  Shipping: More inventory coming soon
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                  2021 -2024 Bronco Classic Script Fender Badge Kit - Matte Black

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                  $60.00

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                  $115.00

                  Shipping: More inventory coming soon
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                  VizuaLogic IR Headphones

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                  $59.00

                  Shipping: Ships by May 5
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                  F-150 2021-2025 Black Platinum Lettering Tailgate Badge

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                  Ford Performance F-Series White/Red Windshield Banner

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                  $65.00

                  Shipping: Ships by May 5
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                  F-150 2022-2025 Molded Carbon Black Splash Guards, Rear Pair For F-150 Lightning

                  F-150 2022-2025 Molded Carbon Black Splash Guards, Rear Pair For F-150 Lightning

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