Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Explorer 2020-2025 Console Vault Vehicle Safe

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                  $329.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
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                  Explorer 2025, Underbody Illumination Courtesy Light Kit

                  Explorer 2025, Underbody Illumination Courtesy Light Kit

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                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
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                  Ford Performance Stainless Steel Marque Plate

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                  SKU: M1828LS

                  $45.00

                  Shipping: Ships by May 9
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                  $349.00

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                  Remote Start Hood Switch Wiring Harness Kit

                  Remote Start Hood Switch Wiring Harness Kit

                  SKU: GB5Z14B504A

                  $45.00

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                  $429.00

                  Shipping: Ships by May 9
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                  Thule Ski & Snowboard Carrier for Hitch Mounted Bike Rack

                  SKU: VDT4Z7855100F

                  $399.00

                  Shipping: Ships by May 9
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                  Yakima Rack Mounted Stand Up Paddleboard Carrier

                  Yakima Rack Mounted Stand Up Paddleboard Carrier

                  SKU: VKB3Z7855100H

                  $359.00

                  Shipping: Ships by May 9
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