Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2023 Lighted Ford Oval, Front, LED Projector, For Vehicles with Front Camera

                  F-150 2023 Lighted Ford Oval, Front, LED Projector, For Vehicles with Front Camera

                  SKU: VML3Z8A224G

                  $289.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Gatorback Rear Splash Guards FX4 Stainless

                  Super Duty 2023-2025 Gatorback Rear Splash Guards FX4 Stainless

                  SKU: VPC3Z16A550N

                  $359.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Gatorback Rear Splash Guards Ford Oval Black

                  Super Duty 2023-2025 Gatorback Rear Splash Guards Ford Oval Black

                  SKU: VPC3Z16A550J

                  $359.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025 Black/Red Over-the-Top Graphics for GT with Spoiler

                  Mustang 2024-2025 Black/Red Over-the-Top Graphics for GT with Spoiler

                  SKU: PR3Z5420000DA

                  $460.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2011-2012 Black Dual Retention Drivers Side 4pc All Weather Rubber Floor Mats

                  Escape 2011-2012 Black Dual Retention Drivers Side 4pc All Weather Rubber Floor Mats

                  SKU: BL8Z7813300AD

                  $140.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Fiesta 2014-2019 5Dr Cargo Area Liner

                  Fiesta 2014-2019 5Dr Cargo Area Liner

                  SKU: EE8Z6111600CA

                  $130.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Reg Cab Bright Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  Reg Cab Bright Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  SKU: VFL3Z9920554E

                  $129.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
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                  F-150 2015-2025 TruXedo Soft Roll Up Tonneau Cover for 5.5' Bed

                  F-150 2015-2025 TruXedo Soft Roll Up Tonneau Cover for 5.5' Bed

                  SKU: VFL3Z84501A42EA

                  $419.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
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                  Yakima Adjustable Bed Rack for Embark LS Tonneau Bed Covers

                  Yakima Adjustable Bed Rack for Embark LS Tonneau Bed Covers

                  SKU: VLC3Z9955100A

                  $1,627.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
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