Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 SuperCab 2021-2025 3pc All Weather Floor Liner Tray for Vinyl Floor

                  F-150 SuperCab 2021-2025 3pc All Weather Floor Liner Tray for Vinyl Floor

                  SKU: ML3Z1813300CA

                  $205.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2023 Lumen 4/7 Pin Trailer Hitch Wiring Harness

                  Bronco 2021-2023 Lumen 4/7 Pin Trailer Hitch Wiring Harness

                  SKU: VP2DZ15A416A

                  $279.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2018-2024 Rear All Weather Rubber Floor Mat for 3rd Row

                  Expedition 2018-2024 Rear All Weather Rubber Floor Mat for 3rd Row

                  SKU: JL1Z7813182AA

                  $100.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Raptor 2017-2020 Lund Aeroskin Smoke Hood Deflector

                  F-150 Raptor 2017-2020 Lund Aeroskin Smoke Hood Deflector

                  SKU: VHL3Z16C900A

                  $89.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2010-2014 2pc Front All Weather Rubber Floor Mats

                  F-150 2010-2014 2pc Front All Weather Rubber Floor Mats

                  SKU: AL3Z1513086AA

                  $110.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  NOCO GB-50 Battery Jump Start Pack

                  NOCO GB-50 Battery Jump Start Pack

                  SKU: VJL3Z10A765DS

                  $199.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Super Duty Super & Crew Cab 2017-2022 3pc All Weather Floor Liner Tray

                  Super Duty Super & Crew Cab 2017-2022 3pc All Weather Floor Liner Tray

                  SKU: HC3Z2613300BA

                  $205.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Envelope Style Cargo Net

                  Envelope Style Cargo Net

                  SKU: JL1Z7855066A

                  $70.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2015-2024 Molded Splash Guards Front Pair

                  Edge 2015-2024 Molded Splash Guards Front Pair

                  SKU: FT4Z16A550AA

                  $60.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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