Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty 2017-2022 Gatorback Platinum Splash Guards Front Pair

                  Super Duty 2017-2022 Gatorback Platinum Splash Guards Front Pair

                  SKU: VHC3Z16A550J

                  $369.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2025 Zinc Plated Wheel Locks for Hidden Lugs

                  Super Duty 2017-2025 Zinc Plated Wheel Locks for Hidden Lugs

                  SKU: HC3Z1A043B

                  $70.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2024-2025 MOLLE Panel - RH

                  Bronco 2024-2025 MOLLE Panel - RH

                  SKU: VN2DZ99425B64B

                  $389.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2009-2014 Styleside Molded Rear Splash Guards w/ Lip Molding

                  F-150 2009-2014 Styleside Molded Rear Splash Guards w/ Lip Molding

                  SKU: 5L3Z16A550AAA

                  $60.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2017-2019 Black 4pc All Weather Floor Liner Tray with 2nd Row Hump Flap

                  Explorer 2017-2019 Black 4pc All Weather Floor Liner Tray with 2nd Row Hump Flap

                  SKU: HB5Z7813300CA

                  $205.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025 Coverking® Black Full Vehicle Indoor Cover for Bronze Pack Coupe with Performance Pack, Low Spoiler

                  Mustang 2024-2025 Coverking® Black Full Vehicle Indoor Cover for Bronze Pack Coupe with Performance Pack, Low Spoiler

                  SKU: VRR3Z19A412S

                  $469.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2015-2025 Rear Window Grille

                  Transit 2015-2025 Rear Window Grille

                  SKU: BK3Z99044E82A

                  $360.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Gatorback Black & Chrome Ford Logo Splash Guards Rear Pair

                  F-150 2021-2025 Gatorback Black & Chrome Ford Logo Splash Guards Rear Pair

                  SKU: VML3Z16A550LB

                  $319.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
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                  Trailer Hitch 2 5/16" Ball 1" Shank

                  Trailer Hitch 2 5/16" Ball 1" Shank

                  SKU: BL3Z19F503A

                  $35.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
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