Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 Crew Cab 2012-2014 4pc Ebony Black Carpet Floor Mat Set

                  F-150 Crew Cab 2012-2014 4pc Ebony Black Carpet Floor Mat Set

                  SKU: CL3Z1613300AA

                  $125.00

                  Shipping: Ships by Jul 16
                  Pickup: Free at Dealer
                  Add to Cart
                  SuperCab & SuperCrew Bright Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  SuperCab & SuperCrew Bright Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  SKU: VFL3Z9920554G

                  $159.00

                  Shipping: Ships by Jul 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2020 Matte Black Dual Hood Custom Stripe Kit

                  Mustang 2015-2020 Matte Black Dual Hood Custom Stripe Kit

                  SKU: VFR3Z6320000E

                  $129.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Hitch Mounted Tilting Bike Carrier

                  Yakima Hitch Mounted Tilting Bike Carrier

                  SKU: VR2DZ7855100A

                  $939.00

                  Shipping: Ships by Jul 16
                  Pickup: Free at Dealer
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                  Flex 2009-2019 Smoke Hood Deflector

                  Flex 2009-2019 Smoke Hood Deflector

                  SKU: 9A8Z16C900A

                  $115.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Gunmetal Stainless Steel Platinum Lettering Tailgate Badge

                  Gunmetal Stainless Steel Platinum Lettering Tailgate Badge

                  SKU: VHC3Z9942528A

                  $129.00

                  Shipping: Ships by Jul 16
                  Pickup: Free at Dealer
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                  Expedition 2022-2024 Air Design® Matte Black Paintable Body Kit

                  Expedition 2022-2024 Air Design® Matte Black Paintable Body Kit

                  SKU: VML1Z78200B72AD

                  $746.15

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Transit 2015-2025 Heavy Duty Splash Guards Front Pair

                  Transit 2015-2025 Heavy Duty Splash Guards Front Pair

                  SKU: FK4Z16A550A

                  $170.00

                  Shipping: Ships by Jul 16
                  Pickup: Free at Dealer
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                  Super Duty 2023-2025 Putco Bed MOLLE Panels 6.75ft Bed - Front

                  Super Duty 2023-2025 Putco Bed MOLLE Panels 6.75ft Bed - Front

                  SKU: VPC3Z99425B64C

                  $599.00

                  Shipping: Ships by Jul 16
                  Pickup: Free at Dealer
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