Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Explorer 2011-2019 Trailer Hitch Wiring Harness w/ 4 Pin Connector

                  Explorer 2011-2019 Trailer Hitch Wiring Harness w/ 4 Pin Connector

                  SKU: BB5Z15A416A

                  $80.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2016-2017 Rear Bumper Protector

                  Explorer 2016-2017 Rear Bumper Protector

                  SKU: GB5Z17B807A

                  $100.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Covercraft RealTree Xtra Front Seat Covers 40/20/40 in Brown Camo

                  Covercraft RealTree Xtra Front Seat Covers 40/20/40 in Brown Camo

                  SKU: VML3Z25600D20A

                  $549.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 SuperCab 2015-2025 Chrome Aluminum 5" Step Bars

                  F-150 SuperCab 2015-2025 Chrome Aluminum 5" Step Bars

                  SKU: FL3Z16450BD

                  $750.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2006-2007 Floor Mount Cargo Net

                  Escape 2006-2007 Floor Mount Cargo Net

                  SKU: 1L8Z78550A66AA

                  $70.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2025 TPMS Trailer Sensor Kit without Pro Trailer Backup Assist

                  Super Duty 2017-2025 TPMS Trailer Sensor Kit without Pro Trailer Backup Assist

                  SKU: LC3Z1A189EG

                  $650.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Remote Start System Bi-Directional Antenna Kit

                  Remote Start System Bi-Directional Antenna Kit

                  SKU: DL3Z15603C

                  $85.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2025 Chrome Plated Wheel Locks For Exposed Lugs

                  Super Duty 2017-2025 Chrome Plated Wheel Locks For Exposed Lugs

                  SKU: HC3Z1A043A

                  $70.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Aeroskin® Hood Protector, Chrome by Husky Liners®

                  Ranger 2024-2025 Aeroskin® Hood Protector, Chrome by Husky Liners®

                  SKU: VR1WZ16C900B

                  $189.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
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