Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 Reg Cab/SuperCab 2021-2025 Tufskinz Red Lettering on Black Texture Door Sill Kit

                  F-150 Reg Cab/SuperCab 2021-2025 Tufskinz Red Lettering on Black Texture Door Sill Kit

                  SKU: VML3Z99132A08H

                  $49.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Covercraft Carhartt Protective Front Captain's Chair Seat Covers in Gravel

                  Ranger 2019-2023 Covercraft Carhartt Protective Front Captain's Chair Seat Covers in Gravel

                  SKU: VKB3Z15600D20A

                  $299.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Gatorback Bucking Bronco Logo Splash Guards Front without Rock Rails or Steps

                  Bronco 2021-2025 Gatorback Bucking Bronco Logo Splash Guards Front without Rock Rails or Steps

                  SKU: VM2DZ16A550F

                  $499.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2011-2014 Remote Start Hood Switch Kit

                  F-150 2011-2014 Remote Start Hood Switch Kit

                  SKU: BL3Z19G366A

                  $20.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2023 Air Design® Ingot Silver Side Quarter Panel Scoop

                  Mustang 2018-2023 Air Design® Ingot Silver Side Quarter Panel Scoop

                  SKU: VJR3Z63279D36CA

                  $269.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Tailgate Damper Cartridge

                  Ranger 2019-2023 Tailgate Damper Cartridge

                  SKU: VKB3Z99406A10A

                  $50.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  VOXX IR Headphones for Portable RSE, X-Premium

                  VOXX IR Headphones for Portable RSE, X-Premium

                  SKU: VM1PZ18C604A

                  $49.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Air Design® Tailgate Spoiler

                  Super Duty 2017-2022 Air Design® Tailgate Spoiler

                  SKU: VHC3Z9944210A

                  $299.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Modular Bedliner

                  Maverick 2022-2025 Modular Bedliner

                  SKU: NZ6Z9900038A

                  $495.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
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