Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2024-2025 Air Design® Oxford White Quarter Window Scoop Kit (Coupe)

                  Mustang 2024-2025 Air Design® Oxford White Quarter Window Scoop Kit (Coupe)

                  SKU: VPR3Z63280B10AM

                  $359.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Base Trailer Wire Harness Kit with YAW Sensor Connection

                  Super Duty 2023-2025 Base Trailer Wire Harness Kit with YAW Sensor Connection

                  SKU: PC3Z15A416A

                  $175.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Folding Hitch Mounted Basket

                  Bronco 2021-2025 Folding Hitch Mounted Basket

                  SKU: VM2DZ19J353A

                  $269.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025 Black/Red Over-the-Top Graphics for GT without Spoiler

                  Mustang 2024-2025 Black/Red Over-the-Top Graphics for GT without Spoiler

                  SKU: PR3Z5420000CA

                  $460.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2019 Bed Work Task Light

                  F-150 2015-2019 Bed Work Task Light

                  SKU: VFL3Z13C788A

                  $479.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Drop-in Bedliner for 8.0 Bed, Includes Tailgate Liner

                  Super Duty 2023-2025 Drop-in Bedliner for 8.0 Bed, Includes Tailgate Liner

                  SKU: PC3Z9900038BA

                  $425.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Bronco 4Dr 2023-2025 Garage Storage Bags, Hard Top Removable Glass

                  Bronco 4Dr 2023-2025 Garage Storage Bags, Hard Top Removable Glass

                  SKU: VP2DZ54502H07B

                  $229.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
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                  Escape 2024 Graphics Kit, Ebony Black Side Stripes

                  Escape 2024 Graphics Kit, Ebony Black Side Stripes

                  SKU: PJ6Z5420000AA

                  $310.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
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                  Black Carbon Fiber 6 Speed Shift Knob

                  Black Carbon Fiber 6 Speed Shift Knob

                  SKU: FM5Z7213C

                  $120.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
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