Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ranger 2007-2010 4pc All Weather Rubber Floor Mats

                  Ranger 2007-2010 4pc All Weather Rubber Floor Mats

                  SKU: 6L5Z1313300A

                  $150.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Bed Safe by Console Vault

                  Bed Safe by Console Vault

                  SKU: VSL3Z9906202A

                  $539.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2013-2019 Thule Roof Mounted Cross Bar System

                  Escape 2013-2019 Thule Roof Mounted Cross Bar System

                  SKU: VCJ5Z7848016A

                  $769.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Covercraft Front Seat Pet Barrier

                  Covercraft Front Seat Pet Barrier

                  SKU: VM1PZ78666C07A

                  $99.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2WD 2019-2023 Chrome Tow Hook Kit

                  Ranger 2WD 2019-2023 Chrome Tow Hook Kit

                  SKU: KB3Z17N808B

                  $100.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Regular Cab Black 2-Piece Front Tray Style Floor Liner for Vinyl Flooring

                  Super Duty 2023-2025 Regular Cab Black 2-Piece Front Tray Style Floor Liner for Vinyl Flooring

                  SKU: PC3Z2513086BA

                  $135.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2025 Side Bed Storage Boxes (set of 2) for 8ft Bed

                  Super Duty 2017-2025 Side Bed Storage Boxes (set of 2) for 8ft Bed

                  SKU: PC3Z9900038B

                  $1,790.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Bushwacker Preassembled Pocket Style Textured Black Satin Fender Flare

                  Maverick 2022-2025 Bushwacker Preassembled Pocket Style Textured Black Satin Fender Flare

                  SKU: VNZ6Z16268B

                  $549.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
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                  F-150 2018-2025 Bed Slide for 5.5' Bed

                  F-150 2018-2025 Bed Slide for 5.5' Bed

                  SKU: VJL3Z84113C37A

                  $2,299.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
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