Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Carhartt Front Captain's Chair Seat Covers in Brown

                  Carhartt Front Captain's Chair Seat Covers in Brown

                  SKU: VFL3Z15600D20CB

                  $279.00

                  Shipping: Ships by Aug 24
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Air Design® Exterior Trim Hood Scoop

                  Bronco 2021-2025 Air Design® Exterior Trim Hood Scoop

                  SKU: VM2DZ16C630B

                  $449.00

                  Shipping: Ships by Aug 24
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2011-2015 Cross Bars 2pc Set

                  Explorer 2011-2015 Cross Bars 2pc Set

                  SKU: BB5Z7855100AA

                  $175.00

                  Shipping: Ships by Aug 24
                  Pickup: Free at Dealer
                  Add to Cart
                  Remote Start System 1-Button Fob (2-Pack)

                  Remote Start System 1-Button Fob (2-Pack)

                  SKU: JS7Z15K601C

                  $120.00

                  Shipping: Ships by Aug 24
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2011-2019 Molded Black Splash Guards Front Pair

                  Explorer 2011-2019 Molded Black Splash Guards Front Pair

                  SKU: BB5Z16A550AA

                  $60.00

                  Shipping: Ships by Aug 24
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Covercraft Carhartt Gravel Front Seat Savers

                  Maverick 2022-2025 Covercraft Carhartt Gravel Front Seat Savers

                  SKU: VNZ6Z15600D20AB

                  $299.00

                  Shipping: Ships by Aug 24
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Aeroskin® Hood Protector, Smoke by Husky Liners®

                  Super Duty 2017-2022 Aeroskin® Hood Protector, Smoke by Husky Liners®

                  SKU: VHC3Z16C900C

                  $99.00

                  Shipping: Ships by Aug 24
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Chrome Tow Hook Kit

                  Super Duty 2017-2022 Chrome Tow Hook Kit

                  SKU: HC3Z17N808A

                  $235.00

                  Shipping: Ships by Aug 24
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Lightning 2022-2025 Cargo Area Mat with Lok Blocks by Husky Liners®

                  F-150 Lightning 2022-2025 Cargo Area Mat with Lok Blocks by Husky Liners®

                  SKU: VNL3Z9913042A

                  $109.00

                  Shipping: Ships by Aug 24
                  Pickup: Free at Dealer
                  Add to Cart
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