Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 Lightning 2022-2025 Aeroskin® Hood Protector, Smoke by Husky Liners®

                  F-150 Lightning 2022-2025 Aeroskin® Hood Protector, Smoke by Husky Liners®

                  SKU: VPL3Z16C900A

                  $99.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus 2012-2018 5Dr Carpet Cargo Area Mat

                  Focus 2012-2018 5Dr Carpet Cargo Area Mat

                  SKU: CV6Z5811600DA

                  $170.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Chrome Dual Sail Mirror Caps

                  F-150 2015-2025 Chrome Dual Sail Mirror Caps

                  SKU: VFL3Z17D742D

                  $79.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Air Design® Satin Black Side Quarter Panel Scoop

                  Mustang 2015-2023 Air Design® Satin Black Side Quarter Panel Scoop

                  SKU: VGR3Z63280B10A

                  $199.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2010-2014 2pc Front All Weather Rubber Floor Mats

                  F-150 2010-2014 2pc Front All Weather Rubber Floor Mats

                  SKU: AL3Z1513086AA

                  $110.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Putco Black Platinum B-Pillar Trim for Vehicles with Factory Keypad

                  Maverick 2022-2025 Putco Black Platinum B-Pillar Trim for Vehicles with Factory Keypad

                  SKU: VNZ6Z9920554C

                  $189.00

                  Shipping: Ships by Jun 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025, Carpeted Floor Mats with GT Logo, 2-piece set

                  Mustang 2024-2025, Carpeted Floor Mats with GT Logo, 2-piece set

                  SKU: PR3Z6313300CG

                  $120.00

                  Shipping: Ships by Jun 15
                  Dealer Pickup: Not Available
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                  NOCO GB-50 Battery Jump Start Pack

                  NOCO GB-50 Battery Jump Start Pack

                  SKU: VJL3Z10A765DS

                  $199.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Super Duty Reg. and SuperCab 2017-2022 Bright Chrome Door Sill Plates

                  Super Duty Reg. and SuperCab 2017-2022 Bright Chrome Door Sill Plates

                  SKU: VHC3Z99132A08A

                  $119.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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