Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco Sport 2021-2024, Front Door Sill Plate Overlays, Velocity Blue, by TUFSKINZ

                  Bronco Sport 2021-2024, Front Door Sill Plate Overlays, Velocity Blue, by TUFSKINZ

                  SKU: VM1PZ99132A08CA

                  $59.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2011-2016 Molded Splash Guards Front Pair w/ Lip Molding

                  Super Duty 2011-2016 Molded Splash Guards Front Pair w/ Lip Molding

                  SKU: BC3Z16A550GA

                  $60.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger SuperCab 2019-2023 Matte Black Body Side Speed Stripe Kit

                  Ranger SuperCab 2019-2023 Matte Black Body Side Speed Stripe Kit

                  SKU: VKB3Z6320000B

                  $79.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 TufSkinz® Red/White/Blue Grille Lettering

                  Bronco 2021-2025 TufSkinz® Red/White/Blue Grille Lettering

                  SKU: VN2DZ9942528B

                  $49.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Rear Bumper Protector

                  Explorer 2020-2025 Rear Bumper Protector

                  SKU: LB5Z17B807A

                  $100.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2020-2022 Carbon Fiber Look Tailgate Lettering

                  Super Duty 2020-2022 Carbon Fiber Look Tailgate Lettering

                  SKU: VPC3Z9942528EA

                  $99.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach-E 2024-2025 Molded Splash Guards, Front

                  Mustang Mach-E 2024-2025 Molded Splash Guards, Front

                  SKU: LJ8Z16A550C

                  $60.00

                  Mustang 2015-2023 Matte Black Speed Stripe Kit

                  Mustang 2015-2023 Matte Black Speed Stripe Kit

                  SKU: VFR3Z6320000C

                  $79.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Molded Splash Guards, Rear, for Raptor

                  Ranger 2024-2025 Molded Splash Guards, Rear, for Raptor

                  SKU: R1WZ16A550DA

                  $90.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
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