Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Yakima® Rack Mounted Kayak Carrier w/o Lock

                  Yakima® Rack Mounted Kayak Carrier w/o Lock

                  SKU: VKB3Z7855100EB

                  $209.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2015-2025 Black Long Series Rubber Cargo Mat

                  Transit 2015-2025 Black Long Series Rubber Cargo Mat

                  SKU: FK4Z16112C30BA

                  $565.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Napier Truck Tent

                  Maverick 2022-2025 Napier Truck Tent

                  SKU: VPZ6Z99000C38A

                  $279.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2020-2025 Advantage Soft Trifold Tonneau Cover for 8.0' Bed

                  Super Duty 2020-2025 Advantage Soft Trifold Tonneau Cover for 8.0' Bed

                  SKU: VPC3Z99501A42N

                  $639.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Ford TG Stamping, Opaque White Ink Spare 32 inch Tire Cover

                  Bronco 2021-2025 Ford TG Stamping, Opaque White Ink Spare 32 inch Tire Cover

                  SKU: M2DZ9945026E

                  $105.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2025 Illuminated Keyless Entry Keypad

                  Explorer 2025 Illuminated Keyless Entry Keypad

                  SKU: LB5Z7820555E

                  $185.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Premium Flat Black Splash Guards with Black with Stainless Steel Insert, Front Pair

                  Premium Flat Black Splash Guards with Black with Stainless Steel Insert, Front Pair

                  SKU: CL3Z16A550W

                  $170.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang Convertible 2019-2023 California Special Full Car Cover

                  Mustang Convertible 2019-2023 California Special Full Car Cover

                  SKU: VKR3Z19A412B

                  $559.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Super Duty 2017-2022 Chrome Lettering Hood Badge

                  Super Duty 2017-2022 Chrome Lettering Hood Badge

                  SKU: VHC3Z16606A

                  $109.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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