Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2022-2023 Trailer TPMS Monitor with Camera and TPMS

                  F-150 2022-2023 Trailer TPMS Monitor with Camera and TPMS

                  SKU: ML3Z1A189BE

                  $1,185.00

                  Shipping: Ships by Aug 26
                  Pickup: Free at Dealer
                  Add to Cart
                  EcoSport 2018-2022 UVS 100 Custom Sunscreen

                  EcoSport 2018-2022 UVS 100 Custom Sunscreen

                  SKU: VJN1Z78519A02A

                  $109.00

                  Shipping: Ships by Aug 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty SuperCab 2017-2026 Black 5" Step Bars

                  Super Duty SuperCab 2017-2026 Black 5" Step Bars

                  SKU: HC3Z16450GA

                  $580.00

                  Shipping: Ships by Aug 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Crew Cab 2017-2026 Black 5" Step Bars

                  Super Duty Crew Cab 2017-2026 Black 5" Step Bars

                  SKU: HC3Z16450HB

                  $580.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Bull Accessories Retractable Black Bed Hooks

                  Bull Accessories Retractable Black Bed Hooks

                  SKU: VAC3Z99000A64A

                  $46.96

                  Shipping: Ships by Aug 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2015-2018 Ebony Cargo Cover

                  Edge 2015-2018 Ebony Cargo Cover

                  SKU: FT4Z5845440AC

                  $190.00

                  Shipping: Ships by Aug 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Removable Roof Rack and Crossbar System

                  Thule Removable Roof Rack and Crossbar System

                  SKU: VNC3Z7855100A

                  $779.00

                  Shipping: Ships by Aug 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Heavy Duty Splash Guards Front or Rear Pair

                  Heavy Duty Splash Guards Front or Rear Pair

                  SKU: CL3Z16A550J

                  $110.00

                  Shipping: Ships by Aug 26
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 XLP Soft Roll-Up Truck Bed Cover by RealTruck Advantage® for 6.5 Bed

                  F-150 2015-2025 XLP Soft Roll-Up Truck Bed Cover by RealTruck Advantage® for 6.5 Bed

                  SKU: VJL3Z99501A42C

                  $599.00

                  Shipping: Ships by Aug 26
                  Pickup: Free at Dealer
                  Add to Cart
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