Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco 2025 Ford TG Stamping, Opaque White Ink Spare 33 inch Tire Cover

                  Bronco 2025 Ford TG Stamping, Opaque White Ink Spare 33 inch Tire Cover

                  SKU: R2DZ9945026A

                  $100.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Premium Rear Seat Cover Pet Hammock

                  Premium Rear Seat Cover Pet Hammock

                  SKU: VLL3Z7863812BA

                  $229.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Envelope Style Cargo Net

                  Explorer 2020-2025 Envelope Style Cargo Net

                  SKU: LB5Z7855066AA

                  $70.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2023 Leer Group Race Red CabHigh Sport Bed Cap for 5.5 Bed, Paint Code PQ - NON-RETURNABLE

                  F-150 2021-2023 Leer Group Race Red CabHigh Sport Bed Cap for 5.5 Bed, Paint Code PQ - NON-RETURNABLE

                  SKU: VML3Z99501A42BP

                  $4,499.00

                  + $266.00 Installation
                  Maverick 2022-2024 Leer Group Cyber Orange 3C Premium Low Profile Bed Cap, Paint Code SB - NON-RETURNABLE

                  Maverick 2022-2024 Leer Group Cyber Orange 3C Premium Low Profile Bed Cap, Paint Code SB - NON-RETURNABLE

                  SKU: VPZ6Z99501A42BH

                  $4,599.00

                  + $266.00 Installation
                  Transit 2015-2025 Trailer Hitch 2" Receiver

                  Transit 2015-2025 Trailer Hitch 2" Receiver

                  SKU: EK4Z19D520A

                  $390.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
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                  Maverick 2022-2025 Tailgate Lettering Inserts

                  Maverick 2022-2025 Tailgate Lettering Inserts

                  SKU: VPZ6Z9942528AC

                  $59.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
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                  Super Duty 2023-2025 Black Molded Front Pair with Ford Oval Splash Guards for Vehicles without Wheel-Lip Molding Only

                  Super Duty 2023-2025 Black Molded Front Pair with Ford Oval Splash Guards for Vehicles without Wheel-Lip Molding Only

                  SKU: PC3Z16A550AA

                  $75.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
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                  Super Duty 2023-2025 Gatorback Front Splash Guards w/Ford Oval Stainless

                  Super Duty 2023-2025 Gatorback Front Splash Guards w/Ford Oval Stainless

                  SKU: VPC3Z16A550A

                  $359.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
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