Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Focus RS 2016-2018 Black Carbon Fiber 6-Speed Shift Knob

                  Focus RS 2016-2018 Black Carbon Fiber 6-Speed Shift Knob

                  SKU: H1EZ7213A

                  $135.00

                  Shipping: Ships by Aug 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Dash Letters - Pink

                  Super Duty 2023-2025 Dash Letters - Pink

                  SKU: VPC3Z9942528JD

                  $39.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2021-2022 Lighted Ford Oval Front Halogen with Front Camera

                  Super Duty 2021-2022 Lighted Ford Oval Front Halogen with Front Camera

                  SKU: VMC3Z8A224C

                  $309.00

                  Shipping: Ships by Aug 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2022-2024 Seat Cover, Rear, 60/40 with Armrest

                  Bronco Sport 2022-2024 Seat Cover, Rear, 60/40 with Armrest

                  SKU: VN1PZ1863812DB

                  $309.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Bed Tray
                  colorblack

                  Ranger 2019-2023 Bed Tray

                  SKU: KB3Z99112A15DB

                  $230.00

                  -

                  $250.00

                  Pickup Required
                  Pickup: Free at Dealer
                  View details
                  NOCO GB-150 Battery Jump Start Pack

                  NOCO GB-150 Battery Jump Start Pack

                  SKU: VJL3Z10A765CS

                  $389.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  GT 2017-2020 Indoor Black Full Vehicle Cover

                  GT 2017-2020 Indoor Black Full Vehicle Cover

                  SKU: VMG7Z19A412C

                  $750.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 4 Door Sunrider Soft Vinyl Retractable Hard Top

                  Bronco 2021-2025 4 Door Sunrider Soft Vinyl Retractable Hard Top

                  SKU: VM2DZ78501C25A

                  $1,459.00

                  Shipping: Ships by Aug 8
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 LEER Power Retractable Tonneau Cover with T-Slots for 5.5' Bed

                  F-150 2021-2025 LEER Power Retractable Tonneau Cover with T-Slots for 5.5' Bed

                  SKU: VML3Z99501C29A

                  $3,789.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
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