Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Escape 2013-2019 Low Profile Side Window Air Deflectors

                  Escape 2013-2019 Low Profile Side Window Air Deflectors

                  SKU: VJ5DZ18246A

                  $109.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Putco® Black Platinum Stainless Steel Door Sill Plates 4 pc Kit

                  Super Duty 2023-2025 Putco® Black Platinum Stainless Steel Door Sill Plates 4 pc Kit

                  SKU: VPC3Z99132A08B

                  $159.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2025 Black 2-Piece Set Front Carpet Floor Mats w/Pony Logo

                  Mustang 2015-2025 Black 2-Piece Set Front Carpet Floor Mats w/Pony Logo

                  SKU: JR3Z6313300BC

                  $110.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus 2012-2018 4pc Charcoal Black Carpet Floor Mat Set

                  Focus 2012-2018 4pc Charcoal Black Carpet Floor Mat Set

                  SKU: CM5Z5413300BA

                  $125.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Reg. and SuperCab 2017-2022 Black Chrome Door Sill Plates

                  Super Duty Reg. and SuperCab 2017-2022 Black Chrome Door Sill Plates

                  SKU: VHC3Z99132A08C

                  $149.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Flex 2009-2019 Cargo Area Liner

                  Flex 2009-2019 Cargo Area Liner

                  SKU: 9A8Z7411600AA

                  $130.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2025 Bronco Sport, Interior Vent Kit, TufSkinz Interior Accent Overlays

                  2021-2025 Bronco Sport, Interior Vent Kit, TufSkinz Interior Accent Overlays

                  SKU: VM1PZ19C802AA

                  $199.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Black 2pc Front All Weather Rubber Floor Mats

                  Super Duty 2017-2022 Black 2pc Front All Weather Rubber Floor Mats

                  SKU: HC3Z2513086CB

                  $110.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Air Design® Satin Black Fender Vents

                  Ranger 2019-2023 Air Design® Satin Black Fender Vents

                  SKU: VKL5Z16228A

                  $179.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
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