Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Edge 2019-2024 Aeroskin Smoke Hood Deflector

                  Edge 2019-2024 Aeroskin Smoke Hood Deflector

                  SKU: VKT4Z16C900A

                  $89.00

                  Shipping: Ships by Sep 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Pivot Side Storage Box, RH Passenger Side by RealTruck Advantage®

                  Ranger 2024-2025 Pivot Side Storage Box, RH Passenger Side by RealTruck Advantage®

                  SKU: VRB3Z17N004B

                  $239.00

                  Shipping: Ships by Sep 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Safari Bar Kit

                  Bronco 2021-2025 Safari Bar Kit

                  SKU: M2DZ17D957AB

                  $630.00

                  Shipping: Ships by Sep 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2026 Pivot Side Storage Box, LH Driver Side by RealTruck Advantage®

                  Super Duty 2017-2026 Pivot Side Storage Box, LH Driver Side by RealTruck Advantage®

                  SKU: VHC3Z17N004C

                  $239.00

                  Shipping: Ships by Sep 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach-E 2024-2025 Molded Splash Guards, Rear

                  Mustang Mach-E 2024-2025 Molded Splash Guards, Rear

                  SKU: LJ8Z16A550D

                  $60.00

                  Shipping: Ships by Sep 10
                  Dealer Pickup: Not Available
                  Add to Cart
                  Escape 2020-2026 Side Window Deflectors - Low Profile, Smoke by Husky Liners®

                  Escape 2020-2026 Side Window Deflectors - Low Profile, Smoke by Husky Liners®

                  SKU: VLJ6Z18246A

                  $89.00

                  Shipping: Ships by Sep 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2022 4pc All Weather Floor Liner Tray

                  Explorer 2020-2022 4pc All Weather Floor Liner Tray

                  SKU: LB5Z7813300AA

                  $205.00

                  Shipping: Ships by Sep 10
                  Pickup: Free at Dealer
                  Add to Cart
                  4Knines Cargo Floor Mat for Pets

                  4Knines Cargo Floor Mat for Pets

                  SKU: VNL1Z7813046A

                  $209.00

                  Shipping: Ships by Sep 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Air Design® Satin Black Tailgate Spoiler

                  Maverick 2022-2025 Air Design® Satin Black Tailgate Spoiler

                  SKU: VNZ6Z9944210B

                  $219.00

                  Shipping: Ships by Sep 10
                  Pickup: Free at Dealer
                  Add to Cart
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