Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Trailer Hitch Ball Mount 2" Drop

                  Trailer Hitch Ball Mount 2" Drop

                  SKU: BL3Z19A282B

                  $35.00

                  Shipping: Ships by Aug 3
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Reg Cab 2021-2025 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  F-150 Reg Cab 2021-2025 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  SKU: ML3Z1513086AA

                  $140.00

                  Shipping: Ships by Aug 3
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Hard Rolling Truck Bed Cover by RealTruck Advantage® for 6.5' Bed

                  F-150 2015-2025 Hard Rolling Truck Bed Cover by RealTruck Advantage® for 6.5' Bed

                  SKU: VGL3Z99501A42CB

                  $1,229.00

                  Shipping: Ships by Aug 3
                  Pickup: Free at Dealer
                  Add to Cart
                  Fusion 2013-2020 Cargo Area Liner

                  Fusion 2013-2020 Cargo Area Liner

                  SKU: DS7Z6111600AA

                  $130.00

                  Shipping: Ships by Aug 3
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 McGard Tailgate Lock

                  Ranger 2019-2023 McGard Tailgate Lock

                  SKU: VKB3Z18168A

                  $39.00

                  Shipping: Ships by Aug 3
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Crew Cab 2006-2016 Side Window Air Deflectors

                  Super Duty Crew Cab 2006-2016 Side Window Air Deflectors

                  SKU: VGC3Z18246C

                  $89.00

                  Shipping: Ships by Aug 3
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

                  Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

                  SKU: HE5Z19H484A

                  $35.00

                  Shipping: Ships by Aug 3
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2022-2025 Black Badging Ford Oval

                  Explorer 2022-2025 Black Badging Ford Oval

                  SKU: NB5Z9942528A

                  $115.00

                  Shipping: Ships by Aug 3
                  Pickup: Free at Dealer
                  Add to Cart
                  Supercab Low Profile Side Window Air Deflectors by Husky Liners®

                  Supercab Low Profile Side Window Air Deflectors by Husky Liners®

                  SKU: VJL3Z18246B

                  $109.00

                  Shipping: Ships by Aug 3
                  Pickup: Free at Dealer
                  Add to Cart
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