Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco Sport 2021-2024 Trailer Hitch Class II

                  Bronco Sport 2021-2024 Trailer Hitch Class II

                  SKU: M1PZ19D520B

                  $315.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2010-2014 3pc All Weather Rubber Floor Mats

                  F-150 2010-2014 3pc All Weather Rubber Floor Mats

                  SKU: AL3Z1613300FA

                  $150.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Noah Style Coupe Full Vehicle Cover

                  Mustang 2015-2023 Noah Style Coupe Full Vehicle Cover

                  SKU: VFR3Z19A412B

                  $289.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Branded Roll-Up Tool Set

                  Bronco Branded Roll-Up Tool Set

                  SKU: VM2DZ17003A

                  $349.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2024 UVS 100 Custom Sunscreen

                  Escape 2020-2024 UVS 100 Custom Sunscreen

                  SKU: VLJ6Z78519A02A

                  $109.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Fiesta ST 2014-2019 Black 4pc All Weather Rubber Floor Mats

                  Fiesta ST 2014-2019 Black 4pc All Weather Rubber Floor Mats

                  SKU: EE8Z5413300AA

                  $140.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Air Design® Matte Black Tailgate Applique

                  F-150 2021-2025 Air Design® Matte Black Tailgate Applique

                  SKU: VML3Z99425A34A

                  $339.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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                  Mustang 2015-2025 UVS100 Custom Sunscreen

                  Mustang 2015-2025 UVS100 Custom Sunscreen

                  SKU: VJR3Z78519A02A

                  $109.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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                  Premium Rear Seat Cover Pet Hammock

                  Premium Rear Seat Cover Pet Hammock

                  SKU: VLB5Z7863812BA

                  $199.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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