Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco 2Dr 2021-2025 Black Platinum Door Sill Plates

                  Bronco 2Dr 2021-2025 Black Platinum Door Sill Plates

                  SKU: VM2DZ99132A08B

                  $109.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect 2019-2023 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  Transit Connect 2019-2023 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  SKU: KT1Z1713086AA

                  $140.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2015-2025 Trailer Hitch 2" Receiver

                  Transit 2015-2025 Trailer Hitch 2" Receiver

                  SKU: EK4Z19D520A

                  $390.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2024 Trailer Hitch Class II

                  Bronco Sport 2021-2024 Trailer Hitch Class II

                  SKU: M1PZ19D520B

                  $390.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger SuperCab 2020-2023 4pc All Weather Floor Liner Tray

                  Ranger SuperCab 2020-2023 4pc All Weather Floor Liner Tray

                  SKU: LB3Z2113300AA

                  $205.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Molle Grate System for Swing Gate

                  Bronco 2021-2025 Molle Grate System for Swing Gate

                  SKU: VM2DZ54407B00A

                  $119.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Stand-Up Paddleboard Carrier for Roof Racks

                  Thule Stand-Up Paddleboard Carrier for Roof Racks

                  SKU: VFT4Z7855100B

                  $199.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Telescoping 36-64" Bed Side Bars

                  Yakima Telescoping 36-64" Bed Side Bars

                  SKU: VKB3Z9955100F

                  $249.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Trailer Hitch Receiver

                  F-150 2021-2025 Trailer Hitch Receiver

                  SKU: ML3Z19D520A

                  $385.00

                  Shipping: Ships by Jun 10
                  Pickup: Free at Dealer
                  Add to Cart
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