Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Maverick Crew Cab 2022-2025 GAS All Weather Floor Liner Tray Set for Gas Vehicle Only

                  Maverick Crew Cab 2022-2025 GAS All Weather Floor Liner Tray Set for Gas Vehicle Only

                  SKU: NZ6Z1613086AA

                  $205.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Off-Road Assistance Kit With Ford Logo

                  Off-Road Assistance Kit With Ford Logo

                  SKU: VNK4Z19F515A

                  $199.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Console Vault® In-Vehicle Safe

                  Super Duty 2023-2025 Console Vault® In-Vehicle Safe

                  SKU: VPC3Z7806202A

                  $359.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Fiesta 2011-2019 All Weather Rubber Floor Mats

                  Fiesta 2011-2019 All Weather Rubber Floor Mats

                  SKU: BE8Z5413300AB

                  $140.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Black 3-Piece Tray Style Floor Liner for Vinyl Flooring, for CrewCab w/o Underseat Storage Box

                  Super Duty 2023-2025 Black 3-Piece Tray Style Floor Liner for Vinyl Flooring, for CrewCab w/o Underseat Storage Box

                  SKU: PC3Z2613300CA

                  $205.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2024 Covercraft Carhartt Protectice Rear Row Seat Covers 60/40 in Pebble Gray

                  Bronco Sport 2021-2024 Covercraft Carhartt Protectice Rear Row Seat Covers 60/40 in Pebble Gray

                  SKU: VM1PZ1863812A

                  $269.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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                  Ash Cup Coin Holder Kit w/o Lighter Element

                  Ash Cup Coin Holder Kit w/o Lighter Element

                  SKU: 5L8Z7804810AAA

                  $35.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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                  Expedition 2018-2025 UVS 100 Custom Sunscreen

                  Expedition 2018-2025 UVS 100 Custom Sunscreen

                  SKU: VJL1Z78519A02A

                  $109.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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                  Maverick 2022-2025 Front Console Vault In-Vehicle Safe

                  Maverick 2022-2025 Front Console Vault In-Vehicle Safe

                  SKU: VNZ6Z9906202A

                  $329.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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