Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ash Cup Coin Holder with Lighter Element

                  Ash Cup Coin Holder with Lighter Element

                  SKU: LC5Z7804810AA

                  $75.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus 2015-2018 Carbon Fiber Emergency Brake Handle

                  Focus 2015-2018 Carbon Fiber Emergency Brake Handle

                  SKU: G1EZ2780A

                  $195.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2013-2019 4pc Charcoal Black Carpet Floor Mat Set

                  Escape 2013-2019 4pc Charcoal Black Carpet Floor Mat Set

                  SKU: FJ5Z7813300AB

                  $140.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Grabber Blue Passenger Assist Handle

                  Bronco 2021-2025 Grabber Blue Passenger Assist Handle

                  SKU: S2DZ78044E42AA

                  $240.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2025 Console Vault Vehicle Safe

                  Bronco Sport 2025 Console Vault Vehicle Safe

                  SKU: VS1PZ9906202A

                  $359.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Fusion 2013-2017 Black 4pc All Weather Rubber Floor Mats

                  Fusion 2013-2017 Black 4pc All Weather Rubber Floor Mats

                  SKU: DS7Z5413300JA

                  $140.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Covercraft Carhartt Rear Row Seat Covers w/ Armrest 60/40 in Gravel

                  Covercraft Carhartt Rear Row Seat Covers w/ Armrest 60/40 in Gravel

                  SKU: VML3Z2663812F

                  $339.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Ash Cup Coin Holder with Lighter Element

                  Ash Cup Coin Holder with Lighter Element

                  SKU: ML3Z2504810AA

                  $75.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  E-Series Van 2010-2015 Front Seat Covers in Taupe

                  E-Series Van 2010-2015 Front Seat Covers in Taupe

                  SKU: VBC2Z16600D20A

                  $149.00

                  Shipping: More inventory coming soon
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