Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Seat Covers, Rear Pet Floor Hammock

                  Seat Covers, Rear Pet Floor Hammock

                  SKU: VML3Z16123A00A

                  $259.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Badlands Edition Tufskinz Door Sill Protector Kit with Badlands Logo

                  Bronco 4Dr 2021-2025 Badlands Edition Tufskinz Door Sill Protector Kit with Badlands Logo

                  SKU: VM2DZ99132A08K

                  $59.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Covercraft Carhartt Front Row Seat Covers 40/20/40 in Brown

                  Covercraft Carhartt Front Row Seat Covers 40/20/40 in Brown

                  SKU: VML3Z15600D20B

                  $289.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Covercraft® Gravel Carhartt Front Captains Chair Front Seat Cover

                  Ranger 2024-2025 Covercraft® Gravel Carhartt Front Captains Chair Front Seat Cover

                  SKU: VR1WZ15600D20B

                  $299.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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                  Mustang 2024-2025 Carbon Fiber Look Door Sill Plates

                  Mustang 2024-2025 Carbon Fiber Look Door Sill Plates

                  SKU: VPR3Z99132A08A

                  $89.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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