Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1979-2004 Hurst T-5/T-45 Shifter

                  Mustang 1979-2004 Hurst T-5/T-45 Shifter

                  SKU: M7210M

                  $335.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  2015-2025 MUSTANG ANODIZED TITANIUM SHIFT KNOB

                  2015-2025 MUSTANG ANODIZED TITANIUM SHIFT KNOB

                  SKU: M7213T

                  $410.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco and Bronco Sport On-Road Assistance Kit

                  Bronco and Bronco Sport On-Road Assistance Kit

                  SKU: VM1PZ19F515AB

                  $69.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Covercraft Rear Row 60/40 Seat Covers w/o Armrest in Charcoal

                  Covercraft Rear Row 60/40 Seat Covers w/o Armrest in Charcoal

                  SKU: VML3Z2663812J

                  $239.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2022 4pc All Weather Floor Liner Tray

                  Explorer 2020-2022 4pc All Weather Floor Liner Tray

                  SKU: LB5Z7813300AA

                  $205.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2024-2025 Illuminated Door Sill Plates

                  Escape 2024-2025 Illuminated Door Sill Plates

                  SKU: VRL8Z99132A08A

                  $213.73

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
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                  F-150 2015-2020 Covercraft Carhartt Protective Front Seat Covers 40/20/40 in Gravel

                  F-150 2015-2020 Covercraft Carhartt Protective Front Seat Covers 40/20/40 in Gravel

                  SKU: VFL3Z25600D20D

                  $399.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
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                  Bronco 2021-2025 Red Passenger Assist Handle

                  Bronco 2021-2025 Red Passenger Assist Handle

                  SKU: S2DZ78044E42AB

                  $240.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
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                  Bronco 2Dr 2021-2025 Covercraft Carhartt Front Protective Seat Covers in Pebble Grey

                  Bronco 2Dr 2021-2025 Covercraft Carhartt Front Protective Seat Covers in Pebble Grey

                  SKU: VM2DZ15600D20B

                  $319.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
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