Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty SuperCab & Crew Cab 2017-2022 3pc All Weather Rubber Floor Mats

                  Super Duty SuperCab & Crew Cab 2017-2022 3pc All Weather Rubber Floor Mats

                  SKU: HC3Z2613300KA

                  $150.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Front 2pc All Weather Floor Liner Tray

                  Super Duty 2017-2022 Front 2pc All Weather Floor Liner Tray

                  SKU: HC3Z2513086BA

                  $140.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Black 2pc Front All Weather Rubber Floor Mats

                  Super Duty 2017-2022 Black 2pc Front All Weather Rubber Floor Mats

                  SKU: HC3Z2513086CB

                  $110.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
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