Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Products for:

                  1. Accessories/
                  2. Interior/
                  3. Ash or Coin Cup

                  Ash or Coin Cup

                  Products for:

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                  Genuine Ford Accessory

                  Number of Genuine Ford Accessory commodities (3)

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                  commodities in range $0 - $50 (2)

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                  commodities in range $51 - $100 (3)

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                  price Range:

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                  $51 - $100
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                  Ash Cup Coin Holder Kit w/o Lighter Element

                  Ash Cup Coin Holder Kit w/o Lighter Element

                  SKU: 5L8Z7804810AAA

                  $35.00

                  Shipping: Ships by Jun 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Ash Cup Coin Holder with Lighter Element

                  Ash Cup Coin Holder with Lighter Element

                  SKU: LC5Z7804810AA

                  $75.00

                  Shipping: Ships by Jun 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Ash Cup Coin Holder with Lighter Element

                  Ash Cup Coin Holder with Lighter Element

                  SKU: ML3Z2504810AA

                  $75.00

                  Shipping: Ships by Jun 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Ash Cup Coin Holder Kit

                  Ash Cup Coin Holder Kit

                  SKU: AL3Z7804788AA

                  $35.00

                  Shipping: Ships by Jun 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 CrewCab SuperCab 2021-2024 Interior Cup Holder Tray

                  F-150 CrewCab SuperCab 2021-2024 Interior Cup Holder Tray

                  SKU: ML3Z1613562AA

                  $60.00

                  Shipping: Ships by Jun 18
                  Pickup: Free at Dealer
                  Add to Cart
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                  1 - 5 of 5 results