Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Escape 2020-2024 Matte Black Badge Overlay Kit

                  Escape 2020-2024 Matte Black Badge Overlay Kit

                  SKU: VLV4Z9942528A

                  $129.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2011-2019 Cargo Area Liner

                  Explorer 2011-2019 Cargo Area Liner

                  SKU: BB5Z6111600BB

                  $130.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 UVS100 Custom Sunscreen

                  Maverick 2022-2025 UVS100 Custom Sunscreen

                  SKU: VNZ6Z78519A02A

                  $109.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Console Vault Vehicle Safe for Base Seat Console, Split Bench Front Seat, 2015-2025.

                  Console Vault Vehicle Safe for Base Seat Console, Split Bench Front Seat, 2015-2025.

                  SKU: VFL3Z2806202C

                  $329.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
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                  Bronco 4Dr 2021-2025 Putco Black Platinum Door Sill Plates

                  Bronco 4Dr 2021-2025 Putco Black Platinum Door Sill Plates

                  SKU: VM2DZ99132A08D

                  $159.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
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                  Transit 2015-2025 DWR Molded Splash Guards Rear Pair

                  Transit 2015-2025 DWR Molded Splash Guards Rear Pair

                  SKU: EK3Z16A550CA

                  $110.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
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                  Mustang 2024-2025 All Weather Floor Liners, 4-pc set w/Mustang Logo on Fronts

                  Mustang 2024-2025 All Weather Floor Liners, 4-pc set w/Mustang Logo on Fronts

                  SKU: PR3Z6313300AA

                  $205.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
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                  Bronco 4Dr 2021-2025 Hardtop Roof Panels Mid-Panel

                  Bronco 4Dr 2021-2025 Hardtop Roof Panels Mid-Panel

                  SKU: VM2DZ54502H07B

                  $189.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
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                  F-150 SuperCab 2021-2025 3pc All Weather Floor Liner Tray for Vinyl Floor

                  F-150 SuperCab 2021-2025 3pc All Weather Floor Liner Tray for Vinyl Floor

                  SKU: ML3Z1813300CA

                  $205.00

                  Shipping: Ships by Jun 5
                  Pickup: Free at Dealer
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