Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Escape 2023 Trailer Hitch 2" Receiver, For use w/Escape ST-Line, ST-Line Select and ST-Line Elite

                  Escape 2023 Trailer Hitch 2" Receiver, For use w/Escape ST-Line, ST-Line Select and ST-Line Elite

                  SKU: PJ6Z19D520BA

                  $490.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Perimeter Plus Vehicle Security System

                  Ford Perimeter Plus Vehicle Security System

                  SKU: DL3Z19A361A

                  $245.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2023 White Single Hood Stripe Kit

                  Mustang 2018-2023 White Single Hood Stripe Kit

                  SKU: VJR3Z6320000DB

                  $89.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2023 Air Design® Shadow Black Quarter Window Louvers

                  Mustang 2018-2023 Air Design® Shadow Black Quarter Window Louvers

                  SKU: VJR3Z63280B10CG

                  $269.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Paint Protection Film Kit

                  Bronco 2021-2025 Paint Protection Film Kit

                  SKU: VM2DZ2120000A

                  $399.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2024-2025 Illuminated Door Sill Plates

                  Escape 2024-2025 Illuminated Door Sill Plates

                  SKU: VRL8Z99132A08A

                  $213.73

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Retro Pink, Maroon & Purple Graphics

                  Ranger 2024-2025 Retro Pink, Maroon & Purple Graphics

                  SKU: VR1WZ6320000D

                  $209.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 2024-2025, Floor Mats, Carpeted, 60 oz., 2-pc, Black, Front Set

                  Mustang 2024-2025, Floor Mats, Carpeted, 60 oz., 2-pc, Black, Front Set

                  SKU: SR3Z6313300BA

                  $205.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Explorer 2011-2019 Side Window Air Deflectors

                  Explorer 2011-2019 Side Window Air Deflectors

                  SKU: VGB5Z18246A

                  $99.00

                  Pickup Required
                  Pickup: Free at Dealer
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