Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2021-2025 Tufskinz Red Lettering on Black Texture Door Sill Kit

                  F-150 2021-2025 Tufskinz Red Lettering on Black Texture Door Sill Kit

                  SKU: VML3Z99132A08D

                  $59.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
                  Add to Cart
                  C-MAX Energi 2013-2017 Cargo Area Liner

                  C-MAX Energi 2013-2017 Cargo Area Liner

                  SKU: DM5Z6111600BA

                  $130.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
                  Add to Cart
                  E-Series Van 2011-2015 2pc Front All Weather Rubber Floor Mats

                  E-Series Van 2011-2015 2pc Front All Weather Rubber Floor Mats

                  SKU: BC2Z1613086CB

                  $110.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2019 Black Platinum Lettering Tailgate Badge

                  Super Duty 2017-2019 Black Platinum Lettering Tailgate Badge

                  SKU: VHC3Z9942528H

                  $119.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Front Splash Guards

                  Ranger 2019-2023 Front Splash Guards

                  SKU: KB3Z16A550AB

                  $60.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2021 All Weather Floor Mat for 3rd Row with Bucket Seats

                  Explorer 2020-2021 All Weather Floor Mat for 3rd Row with Bucket Seats

                  SKU: LB5Z7813182CA

                  $100.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2011-2014 Rear Bumper Protector

                  Edge 2011-2014 Rear Bumper Protector

                  SKU: BT4Z17B807A

                  $100.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger SuperCab 2019-2023 Smoke 4pc Side Window Air Deflector

                  Ranger SuperCab 2019-2023 Smoke 4pc Side Window Air Deflector

                  SKU: VKB3Z18246A

                  $109.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2011-2015 Rear Bumper Protector

                  Explorer 2011-2015 Rear Bumper Protector

                  SKU: BB5Z17B807A

                  $100.00

                  Pickup Required
                  Pickup: Free at Dealer
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