Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Focus 2015-2018 Black 4pc All Weather Rubber Floor Mats

                  Focus 2015-2018 Black 4pc All Weather Rubber Floor Mats

                  SKU: DM5Z5413300AC

                  $140.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Fiesta 2011-2019 All Weather Rubber Floor Mats

                  Fiesta 2011-2019 All Weather Rubber Floor Mats

                  SKU: BE8Z5413300AB

                  $140.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 McGard Tailgate Lock

                  Ranger 2019-2023 McGard Tailgate Lock

                  SKU: VKB3Z18168A

                  $39.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Bed Rail Installation Kit for 5.5' Bed

                  F-150 2015-2025 Bed Rail Installation Kit for 5.5' Bed

                  SKU: VFL3Z99000A25A

                  $39.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Ash Cup Coin Holder Kit w/o Lighter Element

                  Ash Cup Coin Holder Kit w/o Lighter Element

                  SKU: 5L8Z7804810AAA

                  $35.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2018-2025 UVS 100 Custom Sunscreen

                  Expedition 2018-2025 UVS 100 Custom Sunscreen

                  SKU: VJL1Z78519A02A

                  $109.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 CrewCab 2021-2025 Putco Stainless Steel Door Sill Plates

                  F-150 CrewCab 2021-2025 Putco Stainless Steel Door Sill Plates

                  SKU: VML3Z99132A08A

                  $139.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Reg Cab 2015-2025 2pc Black Carpet Front Floor Mat Set

                  F-150 Reg Cab 2015-2025 2pc Black Carpet Front Floor Mat Set

                  SKU: JL3Z1513086AD

                  $125.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Reg Cab Smoke Side Window Air Deflectors 2-Piece Set

                  Reg Cab Smoke Side Window Air Deflectors 2-Piece Set

                  SKU: VGL3Z18246F

                  $39.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
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