Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2023 Matte Black Speed Stripe Kit

                  Mustang 2015-2023 Matte Black Speed Stripe Kit

                  SKU: VFR3Z6320000C

                  $79.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 TufSkinz Velocity Blue Liftgate Lettering

                  Bronco Sport 2021-2025 TufSkinz Velocity Blue Liftgate Lettering

                  SKU: VN1PZ9942528BC

                  $59.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Molded Splash Guards, Rear, for Raptor

                  Ranger 2024-2025 Molded Splash Guards, Rear, for Raptor

                  SKU: R1WZ16A550DA

                  $90.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  C-MAX 2013-2018 Molded Splash Guards Rear Pair

                  C-MAX 2013-2018 Molded Splash Guards Rear Pair

                  SKU: AM5Z16A550B

                  $60.00

                  Shipping: Ships by May 15
                  Dealer Pickup: Not Available
                  Add to Cart
                  Bronco 2021-2025 TufSkinz Cactus Gray Grille Lettering

                  Bronco 2021-2025 TufSkinz Cactus Gray Grille Lettering

                  SKU: VN2DZ9942528AF

                  $49.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Door Sill Kit Tremor logo on Black Texture

                  F-150 2021-2025 Door Sill Kit Tremor logo on Black Texture

                  SKU: VML3Z99132A08J

                  $59.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Gloss Black Tailgate Lettering

                  F-150 2021-2025 Gloss Black Tailgate Lettering

                  SKU: ML3Z9941018A

                  $85.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2021-2023 Tufskinz Matte Black Tailgate Letter Inserts

                  Ranger 2021-2023 Tufskinz Matte Black Tailgate Letter Inserts

                  SKU: VNB3Z9942528AB

                  $79.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2022 Air Design® Front Air Curtain Kit Exterior Trim

                  Escape 2020-2022 Air Design® Front Air Curtain Kit Exterior Trim

                  SKU: VLV4Z17626B

                  $99.00

                  Shipping: Ships by May 15
                  Pickup: Free at Dealer
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